Refund Policy
Effective date: 2 September 2025
Thank you for using Angry Boss. This Refund Policy explains when refunds or credits are available for purchases of our subscription-based software-as-a-service (the Service). Capitalized terms have the meanings set out in our Terms of Service.
Summary (non-contractual)
Subscriptions are billed in advance and auto-renew; you can cancel at any time to stop future renewals. We generally don't refund partial periods, except for billing errors or where required by law. We may grant goodwill refunds at our discretion.
1. Scope
This Policy applies to fees you pay directly to us for the Service. If you purchased through a third party, their refund rules may apply and you must contact them directly. Payment processing is provided by WayForPay.
2. Cancellations and renewals
Auto-renewal
All paid plans renew automatically at the end of each billing cycle unless canceled.
How to cancel
You can cancel any time in Profile → Settings → Subscription. Cancellation takes effect at the end of the current paid period; you will retain access until then.
No refunds for time remaining
Fees for the current billing period are non-refundable, including for partial months or unused features, except as stated in Sections 3 and 4 below.
3. Refunds we routinely allow
We will issue a refund or credit in the following situations:
- Duplicate charge for the same account and period.
- Accidental multi-subscription (e.g., you created two paid accounts for the same team) — we'll refund the unintended one if you notify us promptly.
- Billing error caused by us (e.g., you were charged the wrong amount due to a system mistake).
- Unauthorized transaction (subject to investigation) — if your payment method was used without permission.
Where appropriate, we may issue account credits instead of cash refunds (for example, for minor overcharges), at our reasonable discretion.
4. Legal cooling-off and mandatory rights
In some jurisdictions (e.g., EEA/UK consumer laws, Brazil LGPD-adjacent consumer rules, certain U.S. states), you may have a statutory right to withdraw from a distance contract within a set period. Because our Service is delivered immediately after sign-up, by starting to use it you request immediate performance and may lose the statutory withdrawal right for the current period where permitted by law. Where a statutory right still applies, we will honor it as required.
5. Trials, upgrades, and downgrades
Trials
If your plan includes a free trial, you must cancel before the trial ends to avoid charges. Charges incurred after a trial are non-refundable.
Upgrades
Upgrades take effect immediately; we may prorate the price for the remaining term. Upgrade charges are non-refundable.
Downgrades
Downgrades apply from the next billing cycle and may limit features and usage. We do not refund differences for the current cycle.
6. Non-refundable items
Unless required by law, the following are not refundable:
- Fees for the current billing period after renewal;
- One-time setup or add-on fees once delivered;
- Taxes and non-returned payment processing fees retained by financial institutions;
- Usage-based overages or metered features already consumed;
- Promotional discounts, coupons, or credits (no cash value);
- Charges resulting from failure to cancel before renewal.
7. Service credits vs. refunds
In cases of material service issues (e.g., extended downtime), we may provide service credits toward future periods rather than cash refunds. Credits are not transferable, have no cash value, and expire if your subscription ends.
8. How to request a refund
Email d7@ukr.net from the email associated with your account and include:
- Account email and organization name;
- Invoice or charge ID and date;
- Amount and currency;
- Reason for the request and any supporting details (e.g., screenshots of duplicate charges).
We may request additional information to verify your identity and investigate. Submitting a request does not guarantee a refund.
9. Refund method and timing
Method
Approved refunds are returned to the original payment method. We cannot refund to a different card/account.
Timing
Once issued, refunds typically appear within 5–10 business days; timing depends on your bank or card issuer.
Currency
Refunds are processed in the original transaction currency. Exchange rates, bank fees, or currency fluctuations may cause differences in the final amount you receive.
10. Chargebacks
Please contact us first to resolve any issue. If you initiate a chargeback without contacting us, we may suspend the account during the investigation. Proven fraudulent or abusive chargeback activity may result in permanent account closure.
11. Changes to this Policy
We may update this Policy from time to time. We will post changes with a new effective date and, for material changes, notify you via the Service or email. Your continued use after the effective date constitutes acceptance of the updated Policy.
12. Contact
Questions? Need help? Email d7@ukr.net.